Privacy Policy

WorkOrderAvenue.com understands that as visitors to our website (“the Website”), potential customers, and Users of WorkOrderAvenue.com products (“Products”), you care about how your information is collected, used, processed, transferred, stored, and shared. This Privacy Policy describes the lengths to which WorkOrderAvenue.com goes to protect your privacy, including the ways in which we may contact you.

Please familiarize yourself with the contents of this Privacy Policy. If you have any questions about it or our treatment of your information, please contact us. This Privacy Policy is updated on an ongoing basis, as necessary. We will handle your information in accordance with the Privacy Policy in effect at that time. Updates will be posted publicly on the Website and be effective immediately as of the date of posting, as indicated at the bottom of this document. If we make substantive changes to the purposes and policies set out here, we will update you by email or in-application notification.

1. What We Collect & How We Use It

1.1 Website

When you visit the Website, you are not required to actively provide any information, but the analytics software we use may collect some Personal Data and Navigation Information, as set out in 2.3 below. When you contact us, sign up to download or receive information from us, or sign up to receive and use our Products, you are required to provide some Personal Data, and we may collect some Navigational Information. Some information is collected via the Website using cookies in accordance with our Cookies Policy.

1.2 WorkOrderAvenue.com Products

We may collect Personal Data and Navigation Information from Users of our Products to help us provide, administer, and improve our Products. In order to request and use the Products, you will need to provide your full name and email address to us. To make changes to the permission you give us, please visit your WorkOrderAvenue.com User profile.

1.3 Collected Personal Data & Navigation Information

“Personal Data” refers to any information that can be used to identify you personally. For our purposes, this includes your (first and last) name, email address, User ID, and company name, and possibly your address, phone number.

“Navigation Information” refers to information about your computer, device, visits to the Website, and use of the Products. For our purposes, this includes which website you visited prior to visiting us or which link or campaign you clicked on to get to us, your IP address, geographical location (city and/or country), browser type and version, ISP information, referral source, length of visits, pages viewed, language preferences and heat mapping.

In cases where the information can be used to identify you personally, Navigation Information would also be considered Personal Data.

Generally, we may use your Personal Data and Navigation Information for the following purposes:

- Personalising the Website for the legitimate purpose of improving your browsing experience. We retain Personal Data processed for this purpose until your browsing session with us has ended in case or until such time you no longer have a profile with us, if this is longer;

- Managing your WorkOrderAvenue.com account in performance of our agreement. We retain Personal Data processed for this purpose until termination or expiration of our agreement;

- Understanding User preferences for the legitimate purpose of improving our Products. We retain Personal Data processed for this purpose for one (1) year after your last log-in to our Products.;

- Contacting you for direct marketing purposes, but only with your prior consent. We retain Personal Data processed for this purpose until you withdraw your consent.

1.4 Service Providers

The Website and Products integrate some services provided by third parties. We may share some of your information with these service providers so they can provide their services, including payment processing, removing repetitive information from prospect lists, analyzing data, marketing support, customer and/or User profiling, business development, and customer service.

To ensure that your Personal Data is processed, used, stored, and transferred securely and in accordance with European Union law, WorkOrderAvenue.com uses service providers that provide sufficient guarantees to implement appropriate technical and organizational measures to protect your information. For service providers that may transfer Personal Data outside the European Economic Area, WorkOrderAvenue.com confirms that it implements appropriate safeguards for such transfers (e.g. Privacy Shield certification, EU Standard Contractual Clauses, binding corporate rules).

1.5 External Websites

The Website and Products may contain links to other websites run by third parties. Our provision of these links does not amount to our endorsement of these other websites, nor their content, owners, or practices. WorkOrderAvenue.com does not control or assume responsibility for the content or practices of these other websites or third parties. This Privacy Policy does not apply to those other websites, which are governed by their own terms and policies.

1.6 Information of Children

The Website and Products are for business use and are not intended for or targeted toward children under 18 (“Children”). We do not knowingly collect any information about Children, but if you believe that we have unintentionally collected information about Children, please contact us.

1.7 We Don’t Sell Personal Data

We will never sell your Personal Data to a third party, we promise.

2. Retention & Security of Personal Data

2.1 Retention of Personal Data

We retain Personal Data for as long as we reasonably consider it to be necessary for the purposes for which it was collected, , after which time we will securely delete the information.

2.2 Security of Personal Data

We use a range of security technologies and processes to protect your Personal Data from unauthorized access, use, and disclosure, including encryption of Personal Data both in transit and at rest using state-of-the-art encryption algorithms and following best practices.

2.3 Transfer of Personal Data

With customers and Users worldwide, we may transfer and access Personal Data from around the world, including European Union. To comply with European Union data protection law, we maintain strong data protection and privacy controls to protect your Personal Data and ensure it during cross-border and international transfers, as well as during periods of storage in foreign countries (e.g. Privacy Shield certification, EU Standard Contractual Clauses, binding corporate rules).

Because we believe that your right to privacy is not contingent on your nationality, no matter where you or your data are located, transferred, or accessed from, the high standards in this Privacy Policy will still apply.

2.4 Required Disclosure of your Personal Data

We may use or disclose your Personal Data if required by law, if we reasonably determine that such use or disclosure is necessary to protect our rights, operations, or Users; to comply with a law, court order, or legal process; or to otherwise perform our contractual obligations with you.

We may transfer the data we control, including Personal Data, in the event of a company reorganization, merger, or sale.

3. Your Rights: Opt-Out & Anti-Spam Policy

With respect to your Personal Data, you have the right to:

- Request that your Personal Data will not be processed;

- Review the Personal Data that we have about you;

- Request a correction of any errors in or update of the Personal Data that we have about you;

- Request that your Personal Data will not be used to contact you for direct marketing purposes;

- Request that your Personal Data will not be used for profiling purposes;

- Request that your Personal Data will not be used to contact you at all;

- Request that your Personal Data be transferred or exported to another organization, or deleted from our records; or

- At any time, withdraw any permission you have given us to process your Personal Data.

In addition, if you want to file a complaint about the way we process your personal data or the way we have handled a request made by you, you can file a complaint with the data protection authority of the country where you live or work or the country where you believe your data has not been processed lawfully by us. We hope this will not be necessary and would like to assure you we will do our best to resolve any dissatisfaction you may have.

3.1 To Review, Change or Remove Personal Data or file a complaint

Please email us your request. We will act without any undue delay in response and will notify you accordingly at the latest within 30 days. We may ask you some verification questions before providing Personal Data to you.

Please note that the collection, processing, use, sharing, storage, and transfer some of your Personal Data may be necessary for the above purposes. Without this Personal Data, it will not be possible for you to make use of our services. If we receive a request to delete Personal Data that has been categorized as necessary for these purposes, we will contact you and work with you to find a reasonable solution.

3.2 To withdraw consent for Direct Marketing &/or Profiling

You may at any time withdraw your consent for direct marketing communications and/or related profiling at any time by clicking the "unsubscribe" link located on the bottom of our email or contacting us. Users can withdraw consent by adjusting their User profile settings in the Products.

Please note that our customers and Users cannot opt out of receiving product and transactional emails related to their WorkOrderAvenue.com account.

4. Cookie Policy

4.1 What are Cookies ?

A cookie is a small text file that a website or online service saves on your computer or mobile device when you visit the Website or use the Products. It remembers your actions and preferences to save you time when you return or browse from one page to another.

WorkOrderAvenue.com uses cookies and comparable techniques to ensure that we provide you with the optimal experience when using the Website, Products, and to learn from our visitors and Users to improve the Website and Products, as well as tailoring our communications with you.

4.2 How do We Use Cookies ?

Some cookies are necessary for the proper functioning of our website. These cookies help us, among other things, to track errors in our Website, which allows us to improve the functioning of the Website. These cookies also make sure you can use our Website in a secure environment and also, for example, that you can save your login data and your preferred language, so you will not have to keep entering this every time you use the Website.

4.3 How to Manage your Cookies

Allowing cookies is not strictly necessary for the Website and Products to work, but doing so will provide you with a better browsing experience. These cookies are placed as the default, but you can delete or block these cookies, but if you do some features may not work as intended. You can control and/or delete cookies as you wish.

If you access our website without changing your settings, we will assume that you are happy to receive all cookies from the Website and Products. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit the Website or use the Products and some features or functionalities may not work. If you would like to change your preferences, you may do so according to documentation of your web browser.

Last update on: December 9, 2018.